Training
Grandy & Associates offers training to target all areas of your company. Take a look at some of the options below.
Planning for Profit Workshop
Our Planning For Profit workshop addresses all of these issues. You’ll go through and create a financial model of your company from a cash flow perspective. Looking at your company from a cash flow perspective is critical. The profit and loss statement can tell you you’re making money even if you’re not. It’ll show you your profitable even if you’re losing money. It’s critical that you understand the differences between cash flow and accounting as it pertains to the financial picture of your company. As you create your financial model you will know exactly what your break even rates are by department, exactly what you need to charge per hour in each department to cover your cost of operation plus generate the profit targets that you’re looking for, create month by month cash flow budgets, know exactly what your non billable time is costing you and allow you to put a plan in place to eliminate your single greatest expense in the company. All companies attending this program get a full year of access to our planning for profit software platform to continue to manage and increase profitability within your company. Attend this workshop With our zero risk guarantee. If at the conclusion of the workshop you don’t feel it was worth your investment and time or money, just simply return the materials and we will gladly give you a 100% refund.
Service Department Management
Our Service Department Management program will help you to properly manage your service department. Your service department can and should be the most profitable area of your company, but many times it’s not simply because we don’t know to properly price, manage, and track the performance in this department. In this program we will teach you the 10 critical key performance indicators that you need to track for every technician in your company. Once you start doing this, you will know who your most productive and least productive tech is which tech to be pulling to go help another department and who is generating the revenue profitably versus who was not.
Customer Driven Sales
Customer driven sales walks through all those little things that we do as we’re interacting with our customers that can either make the sales call profitable or destroy all credibility. In this program we not only take a look at why it’s so difficult to provide exceptional customer experiences but also what those little things are that will improve the satisfaction level of our customer when we’re done. We’ll take a look at the five customer buying principles and how it impacts what our customer will buy. We also look at how your communication style can make or break that interaction with the customer as well as the importance of proper listening skills and dealing with customer concerns and complaints. Will round off this program with several different sales closing methods and the importance of setting up a follow up plan with your customer.
Succession Planning
The time to start succession planning is the day that you go into business. If you’re like most contractors, you got into this business and never really thought about how you were going to get out of it. I’m sorry you don’t want to do this until the day you die. That means that you need to be building a company that somebody else will want to buy from you when you’re ready. If you ever want to sell your company you need to have three things. First you need to be profitable because nobody wants to buy a losing venture. Second, the company needs to be able to function without you. If it can’t function without you you can’t leave. What systems are you putting in place now to enable it to function without you. Third, you need some type of guaranteed monthly revenue. What are you doing to build recurring monthly revenue within your company? Succession planning takes time. This program will take a look at 10 critical areas that you need to master. We’ll give you actionable steps and items that you need to focus on in the years leading up to that point when you’re ready to step out of the company.
Contractor Academy On-Demand Training
Our contractor Academy learning management system will give your team the training that they need on their time period no need to send your people to out of town programs and incur the high cost of travel and lodging. They can attend programs from the comfort of your office and at their pace. All of our programs are highly interactive requiring students to engage with the training every couple of minutes. There will be knowledge checks throughout the programs to make sure that they’re tracking along with us and quiz at the end of every program. Students need to score a minimum of 80% on the quiz before they can go on to the next lesson. Training topics include business topics cash flow management profitability, customer service, understanding markup versus margin, behavioral communication styles and more. On the technical side your texts can get up to speed with programs covering residential furnaces, residential air conditioning, residential heat pumps, motors and motor identification, proper tool use, and refrigeration basics as well as commercial compressor familiarization and failure identification.
As you work to get your entire team up to speed. We can create a group account that gives you full visibility into all of your team members. You have the ability to add and remove team members as needed. At the same time you’ll be able to see the progress of each. You’ll be able to see what programs have completed and how fast they’re working through them. You’ll also be able to see all quiz scores for programs completed and reviewed the individual responses that they had to each quiz question. This allows you to work with them and keep them moving along the growth path that you need them on. Get started for free with a zero risk five day trial of Contractor Academy On demand training.
Running your business can be a handful. Not knowing how to handle everything Needed to make your company all that it can be today is not a problem. Staying there is! If you don’t grow and learn as the leader, you become the lid of the company. It will never be able to grow beyond you.
Whether you’re trying to understand the financial side of your company, determine what you should be charging per hour, figure out how to properly price your next project, how to manage your service department or just plan for the future when you can eventually sell your company and reap the benefits of all the years of work that you put into it, you will find a training path that’s right for you.